Refund and Returns Policy
Effective Date: December 16, 2024

At Pirris, we want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a comprehensive return and refund policy. Please read the following guidelines carefully to understand your rights and responsibilities when returning products.

1. Return Eligibility

We accept returns under the following conditions:

• Timeframe: Returns are accepted within 14 days from the date of delivery.
• Condition of Items: Products must be unused, in their original condition, and in their original packaging. Items that have been worn, damaged, or altered in any way cannot be returned.
• Receipt or Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
• Exclusions: Certain items are non-returnable, including custom-made products, final sale items, and gift cards.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at info@pirris.com or call +1 (123) 456-7890 to request a return authorization (RA) number.
• Return Form: Complete the return form that we will provide, indicating the reason for the return.
• Shipping: Once your return request is approved, you will be instructed on how to return the items. You are responsible for shipping costs unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive your returned items, we will inspect them to ensure they meet our return conditions. If your return is approved:

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.
• Partial Refunds: If an item has been used or is returned in less-than-perfect condition, we reserve the right to issue a partial refund based on its value and condition.

4. Exchanges

If you wish to exchange an item, please contact us directly to arrange the exchange. Exchanges are subject to product availability. If the item is out of stock, we will provide a full refund instead. You will be responsible for return shipping costs, but we will cover the shipping fees for the exchange item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@pirris.com. We will provide a full refund or replacement at no additional cost to you. To ensure a swift resolution, please include photos of the damage or defect when reaching out to our customer service team.

6. Sale and Clearance Items

Items purchased during a sale or on clearance are eligible for return, as long as they meet the return eligibility criteria. However, these items are not eligible for exchanges, and refunds may be processed at a reduced price based on the original purchase amount.

7. Shipping Fees

Shipping fees are non-refundable, except in cases where the return is due to an error on our part or a damaged/defective item. In such cases, we will cover the return shipping costs.

8. International Returns

For international orders, we accept returns under the same conditions as domestic orders, but the return shipping costs are the responsibility of the customer. Customs duties and taxes on international returns are non-refundable.

9. Customer Support

If you have any questions or need assistance with returns or exchanges, please don’t hesitate to contact us:

Pirris
Email: info@pirris.com
Phone: +1 (123) 456-7890

We strive to ensure that all our customers are happy with their purchases, and we will work closely with you to resolve any issues in a fair and timely manner.